Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Industry: Insights/Analytics
Expertise: Customer Success
Job published: 08/11/2021
Job ID: 32530

Job Description

Company Overview

Our client uses webcams and the latest computer vision and machine-learning technologies, measures how people feel and respond attentively as they watch video content online. Our emotional intelligence enables brands, agencies, and media companies to target optimized content to the right audiences confidently. We welcome people from all backgrounds who seek the opportunity to take part in an exciting industry and work with cutting edge technology.

Responsibilities 

  • Manage customer scoping, project management and product deliverables

  • Collect all necessary data and compile the final deliverable for customers

  • Provide pre-sales and post-delivery support to customers when necessary

  • Resolve any project/client related issues promptly and professionally

  • Uncover customer up-sell opportunities

  • Provide support to Customer Success Directors and other team members

  • Work collaboratively with Sales, Marketing, Operations, Data Science and Product teams to identify and communicate key insights and actionable strategies for clients

Requirements

  • Bachelor’s degree in a technical, business, management, or related field (technical preferred)

  • 3+ years of digital media measurement experience, brand lift studies or creative assessment

  • Experience working with client base; strong desire to drive Y0Y client growth

  • Analytical and able to create sound business arguments backed up by data

  • Strong verbal/written communication skills and ability to interact professionally and efficiently with internal and external partners

  • Outstanding organizational, prioritization and multi-tasking skills

  • Demonstrated ability for being detail-oriented, self-motivated and driving follow-through

  • A strong team player with excellent interpersonal skills

  • Ability to manage multiple projects simultaneously while maintaining a strong client service orientation

  • Ability to manage complex multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget

  • Computer skills required: Advanced Microsoft Office skills, including understanding Excel formulas and pivot tables

Benefits

  • A fun, upbeat office culture, and a highly-creative & collaborative working atmosphere

  • Unlimited PTO

  • Flexible working hours

  • Equity

Apply with indeed Apply with linkedin
File types (doc, docx, pdf, rtf, png, jpeg, jpg, bmp, jng, ppt, pptx, csv, gif) size up to 5MB