Job title: Director of Customer Success
Job type: Permanent
Emp type: Full-time
Industry: MarTech
Expertise: Customer Success
Location: East Coast, USA
Job published: 11/30/2021
Job ID: 32545

Job Description

Company Overview:

 

I've partnered with a fast-growing MarTech company that's expanding its team in the US. The company offers a one-of-a-kind personalized video solution that allows global brands to connect with their customers on more of a 1:1 approach. They are looking for a Director of Customer Success to join the team and be instrumental in both building and leading the CS function.

 

Responsibilities:

  • Manage relationships with our biggest customers, facilitating their growth
  • Become a trusted advisor, ensuring they achieve KPIs with our technology
  • Understand our client’s business, what they are hoping to achieve, and help them improve their existing marketing communications
  • Identify growth opportunities within each client and helping the Sales team grow these accounts. This includes building a clear game plan for each customer-based data analysis, market research, and specific needs.

 

Requirements:

  • 4+ years of experience in a CSM role with Enterprise level clients (Tier 1 Financial Institutions highly preferred)
  • Experience working in a B2B tech company
  • Proven track record of successfully growing key accounts
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Proficient in Salesforce and G Suite, particularly Sheets and Slides is preferred