Job title: Client Success Manager
Job type: Permanent
Emp type: Full-time
Industry: Ecommerce
Location: New York, New York
Job published: 09/29/2021
Job ID: 32549

Job Description

Company Overview:

Our client helps over 11,000 businesses simplify the process of capturing and verifying customer address data. Our smart technology auto-suggests addresses as a user types, returning accurate deliverable locations that have been verified against a portfolio of international postal and mapping databases including the USPS, Universal Postal Union, and Canada Post. This method of address verification works just like a search engine, and ensures every address is complete and accurate at the point of entry. 

About You:

  • Strong communication skills and technical aptitude 
  • Familiarity with Salesforce and other Software-as-a-Service is a plus 
  • Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation 
  • Enjoys working closely with customers to ensure complete satisfaction
  • A real go-getter who takes the initiative to get things done

Requirements: 

  • Manage all post-sales activity for top business and enterprise customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Ensure that a plan is in place with each customer for deployment, change management and adoption programs
  • Increase customer retention by conducting regular check-in calls for tactical items, and perform quarterly health checks for strategic reviews
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
  • Function as the voice of the customer and provide internal feedback on how we can better serve our business and enterprise customers
  • Learn from your team members and help the team continuously improve

Benefits: 

  • Competitive salary
  • 401k
  • An opportunity to grow quickly with a company that is breaking new ground
  • Full autonomy over your own projects
  • Flexible hours