Job title: Enterprise Customer Success Manager
Job type: Permanent
Emp type: Full-time
Industry: MarTech
Expertise: Customer Success
Location: East Coast, USA
Job published: 10/11/2021
Job ID: 32556

Job Description

Company Overview:

 

I've partnered with a fast-growing MarTech company that's expanding its team in the US. The company offers a one-of-a-kind personalized video solution that allows global brands to connect with their customers on more of a 1:1 approach. They are looking for an Enterprise Customer Success Manager to join the team.

 

 

Responsibilities:

  • Manage the relationships with our biggest Enterprise customers
  • Work closely with our Project Management, Sales, and Creative teams to build strong relationships with our clients
  • Understand our client’s business and what they are hoping to achieve
  • Become an advisor and help them improve their existing marketing communications
  • Find growth opportunities within each customer and work with Sales to grow accounts.

 

Requirements:

  • Has a strong ability to develop C-level relationships
  • 3+ years of experience in a client-facing CSM role with Enterprise level clients (Tier 1 Financial Institutions highly preferred)
  • Proficient in Salesforce and G Suite, particularly Sheets and Slides is preferred