Job title: Product Support Specialist
Job type: Permanent
Emp type: Full-time
Industry: AI/ML
Location: Remote, USA
Job published: 01/14/2022
Job ID: 32605

Job Description

Company Overview:

 

We've partnered with an awesome start up that enables thousands of businesses globally to build software solutions without having to know how to code. Last year they raised a $100M series A round in funding and are looking forward to 2022!

They have doubled their head count in the past year and are still growing, they are looking for a Product Support Specialists to join their Success Team. In this role you'll spend your time interacting directly with their users, ensuring that they have a stellar experience.

 

 

Responsibilities:

  • Engage with users via our email support system to answer their technical questions and help them resolve issues in their apps or bugs they are facing in our code
  • Work closely with other members of the Success team to optimize our documentation, manage our forum, and maintain context around users
  • Work closely with our Product and Engineering teams to ensure user apps are always running as intended
  • Spend some time analyzing our own processes and making changes to help improve our user experience and scale operations

 

Requirements:

  • Enjoys facing ambiguous situations, investigating things quickly, and writing responses to a wide range of people (you need to be fluent and highly proficient in English)
  • Has a Bachelor of Arts or Bachelor of Science degree with 0 to 4 years of professional experience in a fast-paced environment
  • Is happy to take on new projects and is comfortable with working towards team-wide and individual objectives, deliverables, and key results
  • Loves constantly learning about new technologies and new products and loves thinking about ways to help customers solve their problems themselves
  • Is able to work on weekends at least once per month - you’ll be able to take a week day off in lieu

 

Additional Info/Benefits

  • Work from home
  • Flexible PTO
  • Competitive healthcare
  • Generous Equity
  • Growth Opportunities