We've partnered with an awesome start up that enables thousands of businesses globally to build software solutions without having to know how to code. Last year they raised a $100M series A round in funding and are looking forward to 2022!
They have doubled their head count in the past year and are still growing, they are looking for a Product Support Specialists to join their Success Team. In this role you'll spend your time interacting directly with their users, ensuring that they have a stellar experience.
- Engage with users via our email support system to answer their technical questions and help them resolve issues in their apps or bugs they are facing in our code
- Work closely with other members of the Success team to optimize our documentation, manage our forum, and maintain context around users
- Work closely with our Product and Engineering teams to ensure user apps are always running as intended
- Spend some time analyzing our own processes and making changes to help improve our user experience and scale operations
- Enjoys facing ambiguous situations, investigating things quickly, and writing responses to a wide range of people (you need to be fluent and highly proficient in English)
- Has a Bachelor of Arts or Bachelor of Science degree with 0 to 4 years of professional experience in a fast-paced environment
- Is happy to take on new projects and is comfortable with working towards team-wide and individual objectives, deliverables, and key results
- Loves constantly learning about new technologies and new products and loves thinking about ways to help customers solve their problems themselves
- Is able to work on weekends at least once per month - you’ll be able to take a week day off in lieu
- Work from home
- Flexible PTO
- Competitive healthcare
- Generous Equity
- Growth Opportunities